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Quang Luong
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Connected
Integration platform replaces spaghetti — custom apps retired, suites consolidated
Systems
35
-8
Integrations
44
-32
Vendors
26
-1
Risks
0
-7
EN
SV
Supranational
Governance frameworks that constrain all tiers below
Data Protection
Privacy rights, breach reporting, cross-border data transfers
Digital Identity
Mutual recognition of electronic identity across member states
Open Data Directive
Mandatory publishing of public datasets in machine-readable formats
Cybersecurity Directive
Baseline security requirements for critical infrastructure operators
AI Act
Risk-based classification and compliance rules for AI systems in government
Environmental Reporting
Air quality, water quality, emissions — mandatory reporting to international bodies
Public Procurement Directives
Transparency and fairness rules for government purchasing above thresholds
National
Central government systems the municipality must connect to
Regional Partners
Peer agencies — shared services, not hierarchy
Municipal
Systems owned and operated by the municipality
Digital Identity Wallet
Cross-border citizen identity — launching 2026–2027
emerging
Once Only Technical System
Cross-border data exchange so citizens don't re-submit documents
emerging
Single Digital Gateway
Unified portal connecting national government service portals
emerging
Document Verification Ledger
Shared ledger for cross-border document and credential verification
emerging
Population Register
Civil registry — births, deaths, addresses, citizenship
national
Tax Authority
Income reporting, employer declarations, VAT
national
National Land Registry
Property ownership, cadastral data, deeds
national
Statistics Bureau
Mandatory municipal reporting — demographics, economy, education
national
National Digital Identity
Citizen authentication for government services
national
Social Insurance
Pensions, sickness benefits, parental leave
national
National Service Bus
gateway
Government integration gateway — mandatory on-ramp for all national register access
Regional Healthcare
Hospital records, primary care, prescriptions
regional
Public Transit Authority
Routes, schedules, school transport coordination
regional
Emergency Services
Fire, rescue, dispatch coordination
regional
Environmental Agency
Permits, compliance monitoring, contaminated sites
regional
Regional Services Hub
gateway
Shared integration layer — data center, procurement, security operations
Finance & Administration
Human Resources
Planning & Development
Public Works & Facilities
Education & Childcare
Social Services & Care
Culture & Recreation
IT & Digital Services
Environment & Licensing
Financial System
Unit4 / Agresso
Also: SAP S/4HANA, Oracle Cloud, Workday
11 int
modernized
Budget & Forecasting
Jedox
Also: Anaplan, IBM Planning Analytics, Board
4 int
Invoice Processing
Basware
sunset
Purchasing & Procurement
Unit4
sunset
Asset Register
Excel / SharePoint
sunset
Staff Administration
SAP SuccessFactors
Also: Workday HCM, Oracle HCM, Visma
8 int
modernized
Payroll Processing
SAP
sunset
Staff Scheduling
UKG / Kronos
Also: Quinyx, Deputy, Tamigo
6 int
modernized
Recruitment Portal
SmartRecruiters
Also: Teamtailor, Greenhouse, Workday Recruiting
2 int
Pension & Benefits
Mercer
Also: WTW, ADP, Aon
2 int
Building Permits
Trimble Locus
Also: Formpipe, CGI, TietoEvry
7 int
Geographic Information
Esri ArcGIS
Also: QGIS, MapInfo, Hexagon
10 int
Zoning & Land Use
Custom .NET App
sunset
Address & Property Register
TietoEvry
Also: CGI, Trimble, Digpro
5 int
Land Surveying
Trimble
Also: Leica, Topcon, Hexagon
3 int
Facility Management
Planon
Also: Archibus, IFS, IBM Maximo
6 int
modernized
Work Orders
Planon
Also: IFS, Ultimo, Infracontrol
4 int
Vehicle Fleet Tracking
Excel / SharePoint
sunset
Road & Street Register
TietoEvry
Also: Trimble, Infracontrol, Bentley
3 int
modernized
Water & Sewer Network
Autodesk / Innovyze
Also: Bentley, DHI MIKE, Schneider Electric
4 int
School Administration
Capita SIMS
Also: Visma InSchool, Skolon, itslearning
7 int
Childcare Enrollment
Capita SIMS
Also: Tieto Lifecycle, IST, Edlevo
3 int
Learning Platform
Google Workspace
Also: Microsoft 365 Education, Canvas, itslearning
4 int
School Meal Planning
Mashie
Also: Matilda, ISS Catering, Sodexo Systems
2 int
School Transport
Custom Access DB
sunset
Social Case Management
Merative / Cúram
Also: CGI, TietoEvry, Netcompany
8 int
modernized
Elderly Care Planning
TietoEvry / Lifecare
Also: CGI, Visma, Systematic
5 int
modernized
Home Care Mobile App
Assa Abloy / HID
Also: Doro, AlayaCare, Tunstall
3 int
Disability Services
TietoEvry
Also: CGI, Visma, Systematic
3 int
Statistics & Reporting
Excel
sunset
Facility Booking
Dude Solutions
Also: Bookking, BRP Systems, MatrixBooking
4 int
Library System
Ex Libris / Alma
Also: OCLC, Koha, SirsiDynix
3 int
Activity & Membership
Custom PHP App
sunset
Music & Arts School
Ackordion
Also: Speed Admin, ClassManager, iMiS
2 int
IT Service Desk
TOPdesk
Also: ServiceNow, Jira SM, Freshservice
7 int
Identity & Access
Microsoft Entra
Also: Okta, Ping Identity, OneLogin
14 int
Office & Email
Microsoft 365
Also: Google Workspace, Zoho Workplace
6 int
Infrastructure Monitoring
PRTG
Also: Datadog, Zabbix, Nagios
4 int
Backup & Recovery
Veeam
Also: Commvault, Veritas, Acronis
3 int
Environmental Case Management
Formpipe
Also: TietoEvry, CGI, OpenGov
5 int
Food Safety Inspections
Formpipe
Also: SafetyCulture, ComplianceQuest, Wolters Kluwer
3 int
Environmental Monitoring
Excel / Access DB
sunset
Business & Liquor Licenses
Formpipe
Also: TietoEvry, CGI, OpenGov
2 int
Citizen Self-Service Portal
Liferay
Also: OpenCities, Drupal, Decidim
new
Citizen Request Tracking
Open311 / CitySDK
Also: FixMyStreet, Decidim, Zammad
new
Municipal Integration Platform
⇌
API Gateway
Routes, rate-limits, and authenticates all system-to-system traffic
Kong · Azure APIM · AWS API Gateway
⚡
Message Broker
Async event distribution — publishes changes so subscribing systems react in real time
Apache Kafka · RabbitMQ · Azure Service Bus
◈
Data Warehouse
Centralized analytics — replaces departmental Excel silos and manual reporting
Snowflake · Databricks · Google BigQuery
IT maintenance waste
€400K/yr
→
reinvested
Permit processing
6 weeks
→
6 days
Work order response
5 days
→
same day
Parent self-service
0%
→
85% digital
Critical security risks
6
→
0
Online booking
30%
→
90%
Systems to maintain
43
→
35
Data loss risk
High
→
eliminated
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